By scheduling with us, you agree to our terms including but not limited to our Covid procedures.
Deposits are required to reserve.
We accept Venmo, debit or all major credit cards. NO REFUNDS are issued for any reason. Re-schedules and credit invoices may be offered. Refer to cancellation time frames below. Cancellation fees may apply.
The deposit will be deducted from the total of your services. We accept cash, all major credit cards, venmo onsite. Processing fees may apply to credit card payments.
Quotes are provided upon request only, as documents and details must be provided to us in order to determine pricing. Live scan request forms can be uploaded directly to us for a quote by clicking here. (ATTACH live scan request form, DOES NOT NEED TO BE COMPLETED, we do not need personal info to provide you with pricing. Blank form is fine.) We are a specialty mobile company in that we travel to you. Fees are associated with our services. Fee's consist of onsite & setup fees, rolling fees, government fees. Bulk pricing for groups available for 100 or more applicant's at one location on the same date.
Rejected Fingerprints- In the unlikely event that the D.O.J or other government agencies reject fingerprints, we offer complimentary re-roll & priority scheduling. (Travel fees may apply)
Request for live scan service form- Please direct all questions regarding completing your live scan application to your requesting agency prior to your appointment. In the event your applications reject for the purpose of but not limited to different variations of your name not matching or fitting, fees may apply to process and submit another application.
We require 48 hour cancellation for individuals, 7 day Cancellation for groups 2-4 and 14 day Cancellation for groups of 5 or more. Rescheduling or credit invoices may be offered. Failure to comply will result in Cancellation fees which will vary based on the quantity and services scheduled. A new deposit will be required for an additional booking.
Parking- We always attempt to located free parking when it permits. We take in to consideration the city laws, time limits and distance to walk as we carry our equipment to your appointment. Any parking fees will apply to your total.
If you neglect to have any of the documents or identification required, we must refuse service and you will lose your deposit. Additional penalties may apply.
It is important you are ready at the time we arrive to the appointment. Waiting fees will apply if, but not limited to, you are not there, not available or not ready to get started when we arrive. No exceptions. $100.00 rate per hour prorated will be added to your total. We keep a tight schedule as it is our absolute priority that we make it to every appointment in a timely manor. We very likely have scheduled appointments after yours.
No Shows and or missed appointments for individuals or groups more have Cancellation fees that will vary starting at $150.00 for individuals and going up for groups of 2 or more. There are no refunds under any circumstances. Any reschedules automatically forfeit the 48-hour cancellation notice. These will apply automatically. NO REFUNDS DURING THE COVID-19 PANDEMIC UNDER ANY CIRCUMSTANCES.
A credit may be issued for a future use with no expiration in some circumstances. Third-party payments are accepted however applicants are responsible for all services rendered and/or cancellations.
WE RESERVE ALL RIGHTS